Alexander Kjerulf, the Chief Happiness Officer over at Positive Sharing has a great article outlining why the customer is not always right!
Alexander cites many ways the wrong customer can have a negative impact on your organization resulting in employee dissatisfaction and even poor customer service. There are some lessons here that some will be uncomfortable with, but it’s a great look at the big picture.
Oh, and thanks to Donald Burleson for sending this on to me!
management, project management, cat herding, customer service
Innovation Creators (which I’ve started reading regularly) has an interesting and broad article about micromanagement. The article touches on micro- versus macro-management in industry, relevance to enterprise blogs and economy.
Having recently suffered through the ultimate micromanagement experience, and now working for a true macromanager (referred to as Theory X and Theory Y managers respectively) this article outlines the differences very well and points to some other interesting resources on the topic.
management, project management, theory x, theory y, cat herding, micromanagement