Why the cusomer is not always right

Alexander Kjerulf, the Chief Happiness Officer over at Positive Sharing has a great article outlining why the customer is not always right!

Alexander cites many ways the wrong customer can have a negative impact on your organization resulting in employee dissatisfaction and even poor customer service. There are some lessons here that some will be uncomfortable with, but it’s a great look at the big picture.

Oh, and thanks to Donald Burleson for sending this on to me!

management, project management, cat herding, customer service

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